VACANCY: Family Services Coordinator (CLOSED)

September 19, 2024

PLEASE NOTE: CLAPA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and will assess all prospective employees in line with this commitment. See the recruitment pack below for more details.

About CLAPA

The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.

CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone. Find out more.

Family Services Coordinator

Details

Salary: £30,000 to £32,000 per annum FTE (pro rata)
Hours: Part-time, 21 hours per week
Contract Type: Maternity cover – This post is offered on a fixed term contract, expected to last for 1 year
Reporting to: Head of Service Delivery
Based at: Home-based within the United Kingdom. Two days per annum required at the CLAPA Office in London (E2 9DA) for all-staff meetings (travel expenses paid).

Benefits

25 days paid annual leave (pro rata)
Bank holidays (pro rata) and closure over Christmas from 24^th December to 1^st January inclusive
Extra day off during birthday month
Flexible working hours as agreed by manager, access to unpaid leave and ‘Time off in Lieu’ policy
Access to ‘Health Assured’ Employee Assistance Programme
5% non-contributory pension

Role Description

The Family Services Coordinator is responsible for providing families (parents/carers and children up to ten years) affected by cleft with opportunities to access accurate information, connect with each other and form supportive communities. They will champion CLAPA volunteers and will lead on the development and effective delivery of our volunteering strategy.

The role reports to the Head of Service Delivery and works closely with members of the Engagement and Services team to plan and deliver a range of online events and services and ensure best practice in volunteer management.

The post-holder is responsible for ensuring that services are delivered to the highest standard and that the volunteers are supported to deliver events and activities safely and appropriately.

How to Apply

Please complete the online Application Form: https://clapa.formstack.com/forms/clapa_application_form

You may request an application form in another format by emailing [email protected] with ‘Families Coordinator Recruitment Pack Request’ in the subject.

All applications are subject to our shortlisting process. If you’re shortlisted, we will contact you and invite you to attend an interview. We’ll also tell you if there will be any skills tasks to complete as part of the recruitment process. We will also ask you to complete a Criminal Record Disclosure form.

If you have not heard from us by Thursday 31 October then please assume your application has been unsuccessful. We regret that due to our small team, we are unable to give feedback on unsuccessful applications.

Applications close: Applications close at 9am on Monday 7 October 2024. We regret that we are unable to consider any applications received after this time.

Interviews: Monday 14 October

Start date: Ideally mid/end November

If the interview or start dates will be an issue for you because of religious festivals or other key dates, we will make every effort to accommodate this. Please get in touch to discuss your requirements.