VACANCY: Supporter Care Officer – CLOSED
PLEASE NOTE: CLAPA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and will assess all prospective employees in line with this commitment. See the recruitment pack below for more details.
About CLAPA
The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.
CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone. Find out more.
Supporter Care Officer (Part Time)
Job Description
Salary: £28,000 per annum FTE (pro rata)
Hours:Flexible up to 21 hours per week within office hours(Part time)
Contract Type: Permanent
Reporting to: Head of Income
Based at: CLAPA Office in London (E2 9DA), OR based from home within the UK. Minimum of 2 days per annum required at the CLAPA Office in London (E2 9DA) for all-staff meetings (travel expenses paid)
Benefits:
- 25 days paid annual leave (pro rata)
- Bank holidays (pro rata) and closure over Christmas from 24th December to 1st January inclusive
- Extra day off during birthday month
- Flexible working hours as agreed by manager, access to unpaid leave and ‘Time off in Lieu’ policy
- Access to ‘Health Assured’ Employee Assistance Programme
- 5% non-contributory pension
- Access to free eye care vouchers
Job Description
The role of Supporter Care Officer is a key post in the organisation working to maximise CLAPA’s income from the community. It’s a very exciting time to join the CLAPA team, we have an ambitious Income Generation Strategy in place to increase our income diversity. This role will play an active part in this strategy by providing excellent customer service and building strong relationships with our donors, community fundraisers and event participants.
You will be responsible for delivering and supporting outstanding customer service to supporters, so that their experience of CLAPA is second to none, leaving them feeling valued and committed to on-going support. You will act as the first point of contact for our supporters when they contact CLAPA by phone, email or in person, with all manner of queries. With excellent communication skills and good attention to detail, you will be self-motivated and capable of multi-tasking and prioritising.
The role focuses on the key areas of:
• Supporter Engagement and Communication
• Donation Processing and Acknowledgement
• Data Management and CRM Administration
• Administrative Support and Process Improvement
An empathetic, friendly and helpful attitude will ensure that our supporters feel valued and respected, and you will take great pride in responding to and thanking them in a consistent and timely manner. You will work closely with the Fundraising Coordinators to develop and implement processes to ensure we are delivering an excellent service, every time. Alongside this, the team are responsible for financial processing – ensuring income is captured correctly on our database, Salesforce.
How to Apply
Please complete the online Application Form
You may request an application form in another format by emailing [email protected] with Supporter Care Officer – Recruitment Pack Request’ in the subject.
All applications are subject to our shortlisting process. If you’re shortlisted, we will contact you and invite you to attend an interview. We’ll also tell you if there will be any skills tasks to complete as part of the recruitment process. We will also ask you to complete a Criminal Record Disclosure form (see below).
If you have not heard from us by Monday 17th March 2025, please assume your application has been unsuccessful. We regret that due to our small team, we are unable to give feedback on unsuccessful applications.
Applications close: Friday 28th February 12.00 (Noon)
Interviews: Friday 7th March 2025
Start date: As soon as possible – to be agreed
If the interview or start dates will be an issue for you because of religious festivals or other key dates, we will make every effort to accommodate this. Please get in touch to discuss your requirements.
Supporter Care Officer Recruitment Pack
Get in touch using the below details if you have any issues completing the application form or would like to receive it in a different format.
Contact Mikaela Conlin-Hulme (Head of Income) at [email protected] if you have any questions about the role or the application process. Due to the interest, we are unable to take phone calls for informal chats regarding the role but can respond via email to any questions.
We request that no recruitment agencies contact us regarding this listing.
